Account
Delete Your SÜRE Account
SÜRE is operated by Sure Applications (Pty) Ltd (CIPC 2026/284243/07), 9 20th Street, Menlo Park, Pretoria, 0081, South Africa.
You can delete your SÜRE account at any time — from inside the app, or by email.
Delete in the app
- Open the SÜRE app.
- Go to your account settings.
- Choose Delete Account.
- Confirm the deletion.
Don't have the app? Request deletion by email
Email support@suretechapp.com from the email address registered to your SÜRE account, with the subject "Account Deletion Request". We process emailed requests within 30 days.
What happens when you delete
- Immediately. Your account is deactivated. You can no longer book services, accept jobs, sell products, or be matched with other users, and your profile stops appearing to others.
- For the next 30 days. Your account is held in a pending state. You can cancel the deletion at any time during this period by logging back in and selecting 'Cancel deletion'.
- On or after 30 days. Your personal data is permanently erased from our active systems. This cannot be undone.
What is permanently erased
- Your profile and account details
- Your name, mobile number and physical address
- Saved payment methods
- Photographs you have uploaded, including profile and listing images
- KYC documents — identity document, proof of address, qualifications and licences
- Location history
What we are required to keep, and why
South African law requires us to keep certain records even after an account is deleted:
- Financial and transaction records — invoices, payments, refunds and payout records — are retained for five (5) years after account closure, as required by section 23(1) of the Financial Intelligence Centre Act, 38 of 2001.
- Ban-enforcement identifiers — if an account is closed following a serious breach of our Terms of Use, we retain a limited set of identifying details indefinitely, for the sole purpose of preventing that person from re-registering. This is done to protect other users.
- Your email address — when an account is deleted, we add the email address to a suppression list and retain it indefinitely. This prevents the account from being re-created, stops us from contacting you again in error, and supports enforcement where an account was closed for a breach of our Terms of Use. It is not used for marketing.
These retained records are not used for marketing, and are not shared other than as described in our Privacy Policy.